"CB Richard EIlis Labor Analytics Group was incredibly responsive. With the criteria we laid out for labor quality, availability and cost, they exceeded every expectation. The community involvement has been exceptional. The end result was that we were able to accomplish our goals together."

- Vicki Perryman, Senior Vice President - Wachovia

"CBRE’s Labor Analytics Group brought objectivity to a difficult discussion around call center consolidation. Acknowledging both the depth of research and precision in modeling, business leaders were able to test the impact of different variables. This engagement in real-time alternatives enabled faster and more confident decisions designed to improve performance and bottom line results."

- Alan R. Drake, Senior Vice President, Workplace Strategy & Financial Operations Corporate Real Estate HSBC North America

"Have exclusively utilized the services of the CB Richard Ellis’ Labor Analytics Group (LAG) for the past 5 years as Express Scripts, Inc.’s site selection specialist for its Operations. The “pure analytics” that the LAG team is able to quickly customize & deliver in the areas of Call Center (both office bound & home based), Pharmacists and Pharmacy Technician labor markets has proven to be extremely valuable to ESI in development of our Strategic Plan. Time is always of the essence, so the intimate knowledge that the Team has developed of each and every market that they recommend, enables us to the actual site tours very effective. LAG consists of a group of professionals who have a diverse talent skill set that essentially meet all of our needs. I highly recommend the LAG."

- Tom Rocheford, Express Scripts

"Jim's team has been a really good vendor for me. The sites they've analyzed and recommended for us have been our most profitable sites."

- Kay Stambaugh, Home Depot Supply

"I have used the Labor Analytics Group (LAG)  and can personally recommend them. They know the call center market very well and understand the importance of choosing the right location.

Call centers are about people, not buildings, but they understand both."

- Jim Rohrer, Call Center Veteran, The Loyalty Partners.com

“LAG has been an outstanding partner for us. They locate the right markets, structure the right deals, and basically help us succeed each time we venture into a new part of the country."

- Nick Balog, Senior VP of Central Operations, Healthways

"Our project had a very short time frame, When all was said and done, the call center space was delivered to us almost three weeks sooner than expected. We determined that CardWorks saved over $700,000 in costs as a result of these services. Add to that three weeks of productivity from our personnel, and we have a very successful story to tell."

- Vincent J. Caruso, Senior Vice President, CardWorks

"As the process continued, we learned more about what it takes to make the right decision when selecting our new call center locations. No detail was left out. Your team kept in touch with Frontier every step of the way."

- Anne McCollum, Director of Reservations, Frontier Airlines

“LAG has been extremely beneficial in our site selection process. The labor and demographic analysis they provided enabled us to clearly and objectively evaluate targeted areas for call center expansion. We are extremely pleased with our Phoenix call center selection from an infrastructure, labor, and financial perspective. I would strongly recommend companies enlist LAG for their site selection needs.”

- Bryan K. Darby, VP of Infrastructure and Facilities, National Imaging Associates

“The selection of a location is never a real estate play. It’s always a labor play. You’ve got to have the right labor mix to make it successful. The real estate location is the tail of the dog, and anyone who thinks otherwise is fooling himself. If you do it right, you can open a call center from land closure to build out in less than six months. The most important and time-consuming part is finding the right market to meet your labor needs.”

- Al Shotwell, Vice President of Real Estate, Nextel Communications

"During the community evaluation phase, we toured the short-listed communities to get a real feel for what each had to offer. LAG organized meetings with key community leaders, city officials, and local employers, so we were able to gain an understanding of each community's business, economic, and labor climate. These community tours really simplified the elimination process and enabled us to make accurate comparisons, so we could make our final decision with confidence."

- Michael English, Vice President of Customer Contact Centers, Starwood Hotels & Resorts

"SunTrust has been very pleased with the results of our Call Center in Cookeville, TN. I believe that we could not have succeeded as we did without the negotiating, advice and models provided by CBRE Labor Analytics Group.

- Susan Fisher, Vice President, SunTrust Bank

"Most impressive to me is the CBRE Team and its ability to adapt to the environment and our business needs. In addition, your support and knowledge in the field is unparalleled in the realm of call centers and tenant representation."

- Skip Hanson, Vice President Administration, West Corporation