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2009
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Phoenix Business Journal (Available Archives)

• Home Agent Programs Expected to Grow During Next Several Years (June 2009), Featuring Kara Burns, Associate Director, Labor Analytics Group

TCIM Online Magazine (Available Archives)

• Enabling Your Agents To Go Home (April 2009), "We've found that we've had to respond what is going on in the industry, and going to home agents may be a big shift in thinking, " explains Kara Burns, Associate Director, Consulting, CB Richard Ellis Labor Analytics Group. "We believe just as labor is the top driver for bricks-and-mortar contact centers it is the same for home agents."

Cleveland Plain Dealer (Available Archives)

• Phone-based service firms drawn to Northeast Ohio (May 4, 2009), "Though the average starting call center wage in the Midwest was $10.14 per hour last year -- or roughly $21,100 per year -- workers in more specialized fields such as nursing can make more than $45,000 a year, said Jim Trobaugh, a senior vice president with the labor analytics group." Featuring James Trobaugh, CB Richard Ellis Labor Analytics Group.

GlobeSt.com (Available Archives)

• Exploring the Virtual Workplace With Home Agents (May 4, 2009) It found that there are about 200,000 people working from home in a call-center job capacity, and that figure is expected to shoot up to 330,000 next year" Up Close with CBRE on Home-based Employees; Featuring Kara Burns, CB Richard Ellis Labor Analytics Group
   
  http://www.globest.com/upclose/upclose/178435-1.html

Commercial Investment Real Estate: (Available Archives)

• Worth Quoting (April/May) "Many companies erroneously make dispositions the first step in their post-merger portfolio optimization, making costly decisions purely on market rates, lease terms, or utilization ratios rather than holistically evaluating each location for its best use.” When Companies Combine: Optimizing Physical and Human Capital Post Merger, CB Richard Ellis special report; Featuring Kristin Beatty, CB Richard Ellis, Labor Analytics Group (LAG)

AZ Capitol Times (Available Archives)

• The Next Big Economic Problem: Commercial Real Estate (February 18, 2009) Featuring John Lenio, CBRE Economic Incentives Group (EIG)

The Arizona Republic (Available Archives)

• Experts: Arizona Recruiting Effort Lags (January 17, 2009) Featuring John Lenio, Managing Director of the Economic Incentives Group (EIG) of CB Richard Ellis

2008
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TMC Customer Interaction Solutions Magazine (Available Archives)

• Top Ten Ways to Reduce Contact Center Costs While Improving Service (October 2008) Featuring Mark Seeley, Managing Director of the Labor Analytics Group (LAG) of CB Richard Ellis

Colorado Springs: The Gazette (Available Archives)

• Study: Spring labor is plentiful (November 6, 2008) Featuring Brian Allen, Research Analyst of the Labor Analytics Group (LAG) of CB Richard Ellis

2007
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PR Newswire (Available Archives)

• CB Richard Ellis, U.S. GSA and Sprint Win Coveted Corporate Real Estate Award (October 29, 2007) CoreNet Global, the world's leading professional association for corporate real estate executives, announced today that CB Richard Ellis, the U.S. General Services Administration and Sprint are all winners of the annual H. Bruce Russell Global Innovator's Awards. The announcement was made at the Global Summit in Atlanta.

Las Cruces Sun News (Available Archives)

• Allstate Brings 200 new jobs to Las Cruces (September 17, 2007) Bilingual employee base; reliable climate for business continuity wins new facility for southern New Mexico.

2006
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The Wisconsin State Journal (Available Archives)

• CUNA Mutual unit to be in Texas (May 5, 2006) CUNA Mutual Group announced Thursday it will locate its new customer-service operations at its Dallas-Fort Worth office, spurning its Madison headquarters that has seen hundreds of job cuts in the past seven months.

The Post

• Jobs for 600 expected as Dish Network officially moves to town (July 19, 2006) A partnership between the City of Alvin, EchoStar, Alvin Community College and the State of Texas was made official at a press conference July 12 at Alvin City Hall. 

2005
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Pensacola News Journal (Available Archives)

• American Water sets grand opening ( May 17, 2005) American Water will have a grand opening of its customer service center on Monday. The center opened five months ago and is receiving approximately 40,000 calls per month, said Greg Lammert, communications manager of American Water.

Entergy Arkansas, Inc (Available Archives)

• Off the Wire: Cardinal Health Inc. the leading provider of products and services supporting the health care industry announced that it will establish a customer-care center in Sherwood, Arkansas creating 500 new jobs in the area. (October 11, 2005)

Knight Ridder/ Tribune Business News (Available Archives)

• California disease management firm to hire 150 in San Antonio (January 25, 2005) A California disease management firm is hiring 150 people – including 70 nurses to staff a new San Antonio call center to handle the expansion of its business with Medicare and commercial health plans.
  
  
• Bangor OKs L.L. Bean details (March 29, 2005) City and airport officials Monday address a series of technical steps that need to be taken before L.L. Bean can set up its call center near Bangor International Airport. The Freeport-based sporting good giant announced last week that it will develop a call center property at Main Avenue and Godfrey Boulevard.
  
  
• Rocky Mount to get new call center employing 900 workers (April 16, 2005) Rocky Mount, where jobs are harder to come by than any other city in North Carolina, got some economic encouragement Friday.

Verizon Wireless News Center (Available Archives)

• Verizon Wireless Bringing More Than 500 Jobs To New Mexico (October 26, 2005) Growth in demand for Verizon Wireless’ Products and services not only triggered more than $120 million in network investments in New Mexico and El Paso in the past four years, its prompting growth in new technical jobs in the state.

Associated Press Newswires (Available Archives)

• Walgreen's announces plan to open (August 31, 2005) Walgreens Co. plans to bring 125 jobs to Oklahoma City with the opening of a new Clinical Care Center, company officials said. The center, which is expected to open in January, will be located in the Presbyterian Health Foundation Research Park.
  
  
• DirecTV to open call center in Missoula (November 23, 2005) Citing a quality workforce, digital television service provider DirecTV Inc. announced Tuesday its opening a call center here that will employ up to 800 people.

2004
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San Antonio Express-News (Available Archives)

• New Braunfels, Texas, approves Home Depot Deal (September 29, 2004) The City Council approved a package of financial incentives worth an estimated $4.5 million to bring a Home Depot Supply call center to the city.

Chicago Tribune (Available Archives)

• Bolingbrook gets U.S. Cellular hub; Call Center touted to bring 450 jobs. (November 18, 2004) U.S Cellular announced Wednesday that it plans to open a call center in Bolingbrook and eventually create 450 jobs. The state lured the Chicago-based wireless telecommunications firm with $4 million in incentives.

Knight Ridder/ Tribune Business News (Available Archives)

• U.S Bank to begin hiring for Coeur d’Alene, Idaho, call center (August 11, 2004) U.S. Bank begins hiring today for a $1.5 million call center operation that will open next spring with about 150 employees.
  
  
• Teleservices company’s CEO hails opening of Odessa, Texas, help center (September 22, 2004) With a flood of kudos from VIPS and ceremonial raising of the U.S., Texas and Mexican flags, officials of Televista Co. opened its new state-of-the-art help center Tuesday in Odessa.