“CCSG has been an outstanding partner for us. They locate the right markets, structure the right deals, and basically help us succeed each time we venture into a new part of the country."

- Nick Balog, Senior VP of Central Operations, American Healthways

"Our project had a very short time frame, When all was said and done, the call center space was delivered to us almost three weeks sooner than expected. We determined that CardWorks saved over $700,000 in costs as a result of these services. Add to that three weeks of productivity from our personnel, and we have a very successful story to tell."

- Vincent J. Caruso, Senior Vice President, CardWorks

"As the process continued, we learned more about what it takes to make the right decision when selecting our new call center locations. No detail was left out. Your team kept in touch with Frontier every step of the way."

- Anne McCollum, Director of Reservations, Frontier Airlines

“CCSG has been extremely beneficial in our site selection process. The labor and demographic analysis they provided enabled us to clearly and objectively evaluate targeted areas for call center expansion. We are extremely pleased with our Phoenix call center selection from an infrastructure, labor, and financial perspective. I would strongly recommend companies enlist CCSG for their site selection needs.”

- Bryan K. Darby, VP of Infrastructure and Facilities, National Imaging Associates

“The selection of a location is never a real estate play. It’s always a labor play. You’ve got to have the right labor mix to make it successful. The real estate location is the tail of the dog, and anyone who thinks otherwise is fooling himself. If you do it right, you can open a call center from land closure to build out in less than six months. The most important and time-consuming part is finding the right market to meet your labor needs.”

- Al Shotwell, Vice President of Real Estate, Nextel Communications

"During the community evaluation phase, we toured the short-listed communities to get a real feel for what each had to offer. CCSG organized meetings with key community leaders, city officials, and local employers, so we were able to gain an understanding of each community's business, economic, and labor climate. These community tours really simplified the elimination process and enabled us to make accurate comparisons, so we could make our final decision with confidence."

- Michael English, Vice President of Customer Contact Centers, Starwood Hotels & Resorts

"SunTrust has been very pleased with the results of our Call Center in Cookeville, TN. I believe that we could not have succeeded as we did without the negotiating, advice and models provided by CBRE Call Center Group.

- Susan Fisher, Vice President, SunTrust Bank

"Most impressive to me is the CBRE Team and its ability to adapt to the environment and our business needs. In addition, your support and knowledge in the field is unparalleled in the realm of call centers and tenant representation."

- Skip Hanson, Vice President Administration, West Corporation