It might be. Offshoring is here to stay, but keep in mind that offshoring is not the only option. In fact, some companies are re-evaluating their offshore strategies, and many projects are remaining in the U.S. The key is to make the right choice for your unique organization.

• Identify, prioritize your objectives
• Ask your customers what they think
• Research ALL your options
• Understand ALL the costs, risks
• Weigh the risks and rewards
• Make the best long-term business decision for your organization
• Find the right partner

To listen to Jim Trobaugh and Mark Seeley discuss offshore outsourcing and other call center trends on Jon Munizza’s “Call Center Solutions” radio show, click here.

To read more about how LAG is saving clients millions by locating call centers in small-town America, check out our case studies.